Important Issues for 2018
This is a joint event with the NY MGMA Buffalo & Rochester Local Chapter.
Exclusive Professional Liability Sponsor for New York MGMA
8:00 - 8:30 AM Registration & Breakfast
8:30 - 10:00 AM The Metrics You Need to Manage Your Practice - David Gans, MGMA
Your practice management, accounting, and electronic health record systems generate massive amounts of data, but may not provide actionable information to measure practice productivity and efficiency. The solution to your data overload is to identify the management metrics you need to make critical decisions. Instead of drowning in data, you can use a few key metrices to manage costs, identify opportunities to improve revenue, optimize staffing levels, and assess provider productivity.
The session will feature a case study to illustrate how using a few, but the right metrics, can make the difficult task of practice management easier.
- Describe the fundamental difference between data, reports, and actionable analytics
- Explain how to use actionable information to manage a practice
- Identify the management metrics that evaluate:
- Staffing levels
- Provider productivity
- Practice efficiency
- Practice profitability
- Revenue cycle performance
10:00 - 10:30 AM Break
10:30 - 11:30 AM Provider Vitality - Chris Bell, Executive Director, Monroe County Medical Society
Learn state and local trends for physician reported stress and burnout, the significant factors that are contributing, and efforts taken at a local and statewide level.
11:30 - 12:30 PM Lunch
12:30 - 1:30 PM Cyber Security - Sitima Fowler, Co-CEO, Capstone IT
Are you 100% sure that your practice and your family are protected against becoming a victim of cybercrime? Do you know what security gaps you should be looking for? Do you know about the latest innovations in Ransomware?
In this one hour presentation, you’ll discover:
- How online criminals are adapting their tools to find holes in firewalls and anti-virus
- How the growth of technology has made their daily efforts STRONGER and SNEAKIER than ever
- The hardcore costs of cyber-crime and how it affects your business and personal wellness
- What online criminals search for most and what you can do to block it
It is NOT safe to assume your current security solution is effectively protecting you. Claiming ignorance is not an acceptable defense, and this giant, expensive and reputation-destroying nightmare will land squarely on YOUR shoulders. Sitima will cover the latest trends that cyber criminals are using NOW to invade your network and what secure options are available to keep your data, clients, and employees safe from attack. In the end you’ll learn the absolute best ways to protect your practice, your loved ones and yourself from cyber-crimes.
1:30 - 2:00 PM Break
2:00 - 3:00 PM Employee Engagement: The key to improving patient satisfaction and staff loyalty - Rita Markle, Chief of Learning Officer, Performance Management Partners, Inc.
Employee Engagement is the emotional connection an individual feels towards the organization that drives commitment/loyalty and maximum job performance. Engaged employees feel more connected to their jobs, and will go the extra mile to provide great quality care for your patients, residents, or clients. Research has shown that 85 percent of engaged employees display a genuinely caring attitude toward patients, while only 38 percent of disengaged employees do. Engaged employees are more likely to stay with their current organization, allowing you to retain the talent you’ve worked so hard to recruit.
During this session, you will learn an engagement framework which outlines drivers and outcomes and how they impact patient satisfaction and business results.
3:30 - 4:00 PM Door Prizes & Wrap Up
Download the event flyer
About the Speakers
David Gans, MSHA, FACMPE
Senior Fellow, Industry Affairs
Mr. Gans is a national authority on medical practice operations for the Medical Group Management Association (MGMA), the national association for medical practice leaders. He is an educational speaker, authors a monthly column in the Association journal, and is an information resource for members. His work focuses on current issues of importance to medical practice executives including:
- Practice operations and workflow
- Patient safety and quality
- Administrative simplification, cost efficiency, and the dissemination of best practices
- Use of information technology
- Preparing physicians and their practices for a transformed health delivery system.
Mr. Gans prior positions at MGMA include: Vice President Innovation and Research; Director Practice Management Resources; Director Survey Operations; and Research Project Manager. He has authored over 125 journal articles, co-authored three books on medical practice management, and was the principal investigator on numerous federal and foundation grants.
Monroe County Medical Society
Christopher Bell is the Executive Director of the Monroe County Medical Society, the American Academy of Pediatrics NY 1 Chapter, and the Genesee Valley Medical Foundation. He has an MBA from the Simon School of Business and an MS in Marriage and Family Therapy form the University of Rochester School of Medicine and Dentistry. previously worked with the Finger Lakes Performing Provider System and UR Medicine, supporting state and federal programs that are transforming health care, including the Delivery Service Reform Incentive Payment Program, Patient Centered Medical Home, Meaningful Use, and Physician Quality Reporting System. Since joining MCMS, Chris has joined the Board of Directors of the Greater Rochester Health Information Organization (GRRIO), Common Ground Health, and the Monroe Community Hospital (MCH). For the last several years, Chris has also volunteered his time with the Advisory Board of the National Center for Missing and Exploited Children. Chris lives in Fairport with his wife and three year old daughter.
In the 6th grade, Sitima (Rana) Fowler, and her family moved from India to the United States. Establishing a life in America was a struggle for the Rana family who had limited resources and little to no money. This lifestyle instilled a fire in Sitima that was and still is her driving force to succeed. Sitima developed a relentless desire to lead with an ongoing pursuit of personal and professional growth. Sitima has a Bachelor’s degree in Electrical Engineering, a Master’s degree from RIT in Management and Leadership, and holds 6 patents.
Sitima Fowler left the corporate world after 15 years of service to join Capstone Information Technologies as Co-CEO, in partnership with her husband, Michael. She risked a 6-figure salary in order to chase after her dream of entrepreneurship. Capstone IT, which provides computer support services to small and medium sized businesses in Rochester and Buffalo, has since been named repeatedly on the prestigious Rochester Top 100 list, and listed as a Top Workplace by the Democrat and Chronicle. National recognitions include being one of Wester NY’s few certified Great Places to work, CRN’s MSB Top 100, and making the Inc. 5000 list.
Chief of Learning Officer
Performance Management Partners, Inc.
Rita Markle is the Chief Learning Officer at Performance Management Partners Inc., a talent management company based in Upstate New York. The firm helps clients make better organizational and people decisions to improve bottom-line performance. PMP’s affiliation with BlessingWhite, a global research firm, provides clients with “best practice” thought leadership in the areas of employee engagement and leadership development. Our services include employee engagement surveys, talent assessments, executive coaching, succession planning, team building, leadership development, and retained search. Clients range from start-ups to multi-billion dollar corporations and represent all industry sectors.
Rita has over 20 years of senior management experience in both large and small companies, including a Fortune 500 company. She is an experienced leadership and organizational development professional with an ability to develop and implement performance strategies to help organizations reach business goals. Rita is an advocate of emotional intelligence as a manager, consultant, and coach. This allows her to connect with clients and understand their business and people needs on a deeper level. She is certified in programs from BlessingWhite, Ken Blanchard Companies, and Development Dimensions International (DDI). In addition, she is qualified to administer a wide variety of behavioral assessment tools such as WPB5, MBTI, DiSC, Hogan and EQi.
Overnight Room Accommodations
A room block is available at the Batavia Downs Hotel. For room reservations, click the link below or call the hotel front desk at (585) 815-7000. Use code" MGMA20" and receive the discounted room rate of $99/night. The room block will close on August 20, 2018.
Batavia Downs Hotel Room Reservation
 Event Sponsor
Local Event Sponsor Includes complimentary registration and meals for one company representative, one six-foot table, one chair, electricity, WiFi, logo on registration placard and post event conference attendee list.
Continuing Education Units
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives and up to 1.0 continuing professional educational credit hours for Certified Public Accountants for each hour of education from, The New York State Education Department, Professional Licensing Services. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.