Chief Medical Officer

Posted: September 7, 2017

Cayuga Medical Associates

Job Title:   Chief Medical Officer

Job Summary: This is a newly created senior leadership position designed to ensure that high quality, service-oriented patient care is delivered by Cayuga Medical Associates’ (CMA) physicians on a consistent basis.  The Chief Medical Officer has primary responsibility for clinical issues pertaining to the delivery of patient care services, patient satisfaction, and quality at the practice level.

Reports to:  President of CMA
Administrative Dyad:  Chief Operating Officer of CMA

CMA Pledge to Service Excellence
All CMA employees are required to display the following cornerstones in representing themselves as an employee of CMA:

• Patient- Centered Excellence: We will provide exceptional and compassionate care, one patient at a time.
• Teamwork: We will work together as a cohesive team.
• Safety: We will maintain a safe, clean, and welcoming environment.
• Respect: We will maintain a respectful and peaceful atmosphere.
• Professionalism: We will act in a professional and positive manner.
  

Essential Job Functions

• Physician recruitment, engagement and retention, in collaboration with Chief Operating Officer.
• Adjusts his/her leadership style to the specific needs and talents of physician leaders and practice management colleagues.
• Sets and communicates performance, service standards and expectations to physicians and mid-level providers.  Addresses behaviors that are not collaborative, productive, or service oriented in a timely manner.
• Identifies opportunities and initiates improvement in quality, service, productivity, efficiency, access and cost of care.
• Exercises professional clinical leadership regarding specific cases or questions of quality or compliance, and counsels physicians when improvement is indicated (examples include, but are not limited to, timely billing, dictation, appropriate billing, appropriate medical documentation, completion of required employee education, etc).
• Manages patient complaint evaluation and follow up process (as pertaining to clinicians).
• Development of physician practice leaders within the practices.   Areas of specific development include, but are not limited to, leadership, financial stewardship, payer and governmental regulations, human resources, etc.
• Approval of relevant physician CME and professional membership(s).
• Assists with compensation model refinements and redesign, with specific focus on quality and productivity metrics.
• Assisting physicians in maximizing efficiencies with regard to template refinement, scheduling parameters, technology usage (Dragon vs. dictation is one example).
• Ongoing review of physician satisfaction.
• Ensuring patient satisfaction as it relates to physician performance and continuous improvement efforts based on results.
• Oversight of Physician Action Council (PAC).
• Development and implementation of physician competencies and annual review process.
• Development and implementation of physician peer review system.
• Development and implementation of medical policies, practices and clinical programs.
• Driving, supporting and modeling a service-oriented culture.

Knowledge, Skills and Abilities

• This is a part time administrative position (40%).  Remaining 3 days (60%) will be practicing physician.  Requirements may change based on organizational needs.
• Education:  Graduate from accredited medical school and appropriate residency training.
• Licensure/Certification:  Board certified physician in a primary care or related sub-specialty area.  Active state medical license.
• Experience:  Practicing, Board Certified physician with at least 3-5 years of relevant work experience in a physician practice setting
• Effective communication skills.
• The medical director must have strong leadership skills and develop a close, collaborative working relationship with senior leadership team, physicians leaders, and practice management staff.
• Demonstrated clinical practice leadership experience.
• Demonstrated leadership and management skills, including effective problem solving skills, action-orientation and ability to manage complex relationships.
• Excellent communication and negotiation skills.
• Prior experience in physician leadership role preferred.
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required for successful performance of this role

Physical requirements:

• sitting:  90%
• standing: 10%
• reaching: 10%
• bending:  5%
• lifting: must be able to lift 40 lb.
  

Working environment:

• Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job.
• Persons in this job may be exposed to communicable disease through patient care and interaction.

Interested candidates may email resume to Megan Stelick at  mstelick@cayugamedicalassociates.org