Dealing with Disruptive Patients Webinar
Led by CT MGMA in collaboration with the DE MGMA, MA/RI MGMA, MD MGMA, NY MGMA, PA MGMA, and VA MGMA.
All of us have had to deal with an upset patient in one way or another. Disruptive patients can be difficult with which to deal. The goal of this webinar is to provide understanding as to why patients can get upset, provide strategies to deal with the disruptive patient, provide safety considerations for other patients and staff. Even after a confrontation there are important considerations management staff must make regarding continued care for the disruptive patient, staff who was affected, and potential legal issues. After this informative webinar we hope that you have a fresh outlook on the disruptive patient and increased awareness of the safety of both your staff and patients.
About the Speaker
Jed Beaulier is currently the Practice Administrator for Mansfield Family Practice in Storrs, CT. In addition to being a former consultant for a safety and training company, Mr. Beaulier has over 15 years of experience in Practice Management, Occupational Medicine, and emergency care. He is a member of both CMGMA and MGMA. Since joining Mansfield Family Practice he has guided the group practice to a new electronic health record, achieved Meaningful Use, and received NCQA level 2 PCMH recognition for the practice.
He also serves as President of the board of directors for Newington Emergency Medical Services. As a dedicated father of three spirited boys his spare time is spent coaching their baseball teams and soccer teams.
Part 1 - Register through your respective/local MGMA chapter to secure a spot for the webinar.
Part 2 - Access the webinar. The ClickMeeting (webinar hosting system) webinar link will be distributed through the MGMA confirmation and reminder emails. Follow the link and enter your name and email address at the date and time of the webinar.
** Note: If you have firewall security on your computer, you may encounter trouble as you access the webinar.
Continuing Education Units
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives and up to 1.0 continuing professional educational credit hours for Certified Public Accountants for each hour of education from, The New York State Education Department, Professional Licensing Services. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.