Conference Agenda

Wednesday, June 26, 2019

  • 2:00 PM Golf Outing at Pleasant Knolls Golf Course

    Before the Medical Practice Leaders Conference begins, join us for a relaxing afternoon on the player-friendly recreational course, offering a relaxing nine holes of par 36 golf. Sprawled over 70 acres, Pleasant Knolls features wide-open fairways, fast greens, challenging water hazards and gently rolling terrain.
    Click here to register for the Golf Outing

  • Throughout the day Optional Group Spa Services at Ahsi Spa

    Begin your personal journey towards relaxation and well-being at Ahsi Spa. Register for a facial, massage, manicure or pedicure at a special group rate just for conference attendees. Click here to contact the spa for reservations.

  • 6:00 - 8:00 PM Welcome Reception

  • After you have settled into your room, meet the leaders of the New York MGMA and other industry colleagues at The Crescent Courtyard Bar, located in Exit 33. Enjoy drinks, appetizers and great conversation among colleagues and friends before we get to work on Thursday.

  • If you would like to bring a guest to a reception, please click here to register them.

Thursday, June 27, 2019

 Time Session
 7:30 AM
 Registration and Breakfast with your Local Chapter and Exhibitors
 8:30 AM
 9:00 AM
 Rolling the Dice: Change Your strategy, Change Your Results!, Jim Mathis, IPCS, CSP, MDiv.
 10:30 AM
 Refresher and Network with the Exhibitors
 11:00 AM

 Breakout Session I
A. Employment Law: Current Hot Topics and Risks to Your Practice, Robert Thorpe, Esq.
B. Medical Marijuana: The Law & Guidelines for New York State, Jose David, MD

 12:00 PM
 1:00 PM
 Midday Business Meeting, Kim Shufelt, CMPE
 1:15 PM
 Play the Hand You’re Dealt:  Managing Your Staff to Achieve Their Best Results, Jim Mathis, IPCS, CSP, MDiv.   
 2:15 PM
 Refresher and Network with the Exhibitors
 2:30 PM

 Breakout Session II
A. The Patient Experience, Theresa Hepp, FACMPE
B. Re-Energizing Your Accounts Receivable, Andrew Politi, Arne Salkin

 3:30 PM
 Refresher and Exhibitor Door Prizes
 4:00 PM

A. ACMPE Certification, Amy LaGrange, FACMPE, Theresa Hepp, FACMPE
B. How to Win in Value-Based Care, Michael Meng and Ben Kraus

 5:00 PM
 Day 1 Sessions Adjourns
5:30 - 7:30 PM
 High Rollers Networking Reception

High Rollers Networking Reception

Join us as we eat, drink and network with friends and colleagues at the VIP Mezzanine.
This reception will feature beer, wine and heavy hors d’oeuvres. Also experience a Signature Drink developed just for medical practice leaders.

If you would like to bring a guest to a reception, please click here to register them.

Friday, June 28, 2019

 Time Session
 7:30 AM
 8:00 AM
 Practice Leaders Roundtables
 9:15 AM
 Washington Update, Joseph Lazar, JD
 10:30 AM
 10:45 AM
 Don't Roll Snake Eyes When it Comes to Employee Experience, Amy Lafko, MSPT, MBA
 11:45 AM
 Conference Wrap-up
 12:00 PM
 Conference Adjourns

Session Descriptions

Rolling the Dice: Change Your Strategy, Change Your Results!   
Domain: Operations Management

Every medical group manager can reinvent their practices and procedures. Change is happening! Just as the Kindle has changed publishing, WebMD is changing patient interaction.  With the sweeping changes coming out of our nation’s capital, changes are coming to health care in ways we have never prepared for. Our business is even more determined by the needs or wants that are satisfied when the patient “values” our medical services. Answer questions and hear stories about companies and organizations who reinvented themselves to meet the challenges of medical practice today.

Key questions/talking points:
1.    What is “KINDLING” our practice?
2.    How can we LEAD in our market?
3.    Where can we easily find MORE patients?
4.    Do we hire personnel based on RESPONSIBILITY, or AUTHORITY?
5.    What is KINDLING the way we manage our practice?

How participants benefit from this presentation...
•    Discover the realities about your medical group practice that you can’t see on your own
•    Develop a market-oriented environment that brings you closer to your consumer
•    Start focusing on what your patients and the doctors value most
•    Respond to a saturated marketplace to be unique to patients
•    Alleviate the “dinosaurs” and waste in your business

Employment Law - Current Hot Topics and Risks to Your Practice
Domain: Human Resource Management

Medical practices, just like other employers, can face serious consequences for violations of Federal and State employment laws.  This program will help attendees understand risk areas and avoid potential liability, and specifically focus on the following topics:

  • When is a worker considered to be an employee rather than an independent contractor?
  • How should employers respond to internal complaints under the new sexual harassment law?
  • Are restrictive covenants still enforceable against medical professionals in New York State, and if so, what are the limitations?
  • How should employers respond to social media postings by employees?
  • Must an employer grant an employee’s request for leave, or extended leave, as an accommodation?
  • What is an employer’s obligation in respect to job applicants with criminal arrest and conviction records?

Medical Marijuana: The Law & Guidelines for New York State
Domain: Risk and Compliance Management


  1. List down the historical milestones and scientific evidence for clinical use of  marijuana.  
  2. List down the approved medical conditions for medical marijuana in New York State.
  3. List down the regulatory  guidelines to be a certified provider for medical marijuana.
  4. Discuss the Colorado Experience as an example of what adverse consequences  can happen to New York State once the pending bill  for “Adult Use of  Marijuana” and  the  expanded  conditions  for medical marijuana is passed into law. 

Play the Hand You’re Dealt:  Managing Your Staff to Achieve Their Best Results
Domain: Human Resource Management

Position People to Excel

How do you lead various personalities in a changing environment? Are you communicating with everyone effectively? Learn from a humorous, entertaining and interactive exchange about positioning individuals to bring out their best performance. Attendees will explore essential tools for managing, leading, and retaining good workers. Learn how to improve communication and reduce conflict in your workplace. Attendees will discover that everyone can motivate different types of people in this presentation, delivered in a “Dr. Phil meets Jeff Foxworthy” style.

Presentation Summary:

  • Excellence standards in your office
  • Succession planning – raising leadership internally
  • Identifying different personalities
  • Managing people to perform in their personal strengths
  • Transitioning yourself to staff and patient service styles
  • Reinventing and adapting your style

 Key Outcomes:

  • Discover the strengths of your service style and those of your staff.
  • Identify the areas that people work best in and learn to place them in positions to succeed on their own.
  • Understand examples of working with different personalities and how to adapt.
  • Language of your patient service styles.
  • Design a unique actionable plan to communicate more effectively internally and externally.

What’s in it for you?  Better results with less stress.

The Patient Experience
Domain: Patient-Centered Care

The “Patient Experience” is an emerging area of importance in healthcare and is defined by the Beryl Institute as “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions, across the continuum of care”.   Ranging from small changes to systemwide initiatives, Terri will share what we can do as healthcare leaders to improve the patient experience and keep our employees, providers, and our patients and their families engaged to increase patient loyalty, secure reimbursement, and continuously improve the patient experience.

Re-Energizing Your Accounts Receivable
Domain: Financial Management

This session will identify key areas where organizations can improve upon their existing A/R policies and procedures.  This session will specifically address the 90-day collection cycle, communicating with patients effectively by establishing reasonable arrangements including a primer on the “Art of Negotiations” by using, demonstrating how to help a willing payer and how to de-escalate from a conflict with an irate caller.  We will also explore the most critical areas that should be considered when choosing a third-party vendor for these services. Finally, the session will close with a questions and answer opportunity for attendees.

How to Win in Value-Based Care
Domain: Patient-Centered Care

This presentation will lay out a framework for how providers can take control in value-based care. We will cover how to best bridge the financial gap with added VBC payments, forcing insurers to fit objectives into YOUR workflow, and leveraging the right tools to enhance capabilities.

Practice Leaders Roundtables
Domain: Operations Management

Listen to your colleagues, experts in their fields, present brief, focused, 8-minute presentations. Following the presentations, join a presenter and your colleagues to discuss challenges and brainstorm solutions at our interactive roundtables. Review takeaways and discuss plans for implementation in your practice.

Topics Include: ADA Compliant Websites, Cost Savings Through Compliance, and more.

MGMA Washington Update
Domain: Legislative

This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gain a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices, and be directed to clarifying resources. Specific topics include implementation details for the Medicare Quality Payment Program, as well as payment policy changes finalized under the Medicare Physician Fee Schedule, among a host of other timely issues.

Topics Include:

  • 2019 implementation details and policy updates for the Merit-based Incentive Payment System and alternative payment models,
  • Medicare Physician Fee Schedule payment and policy changes, and
  • Key federal health policy issues, including compliance and health information technology related topics.
Learning Objectives:
  • Learn about new or pending federal policy changes
  • Understand how legislative and regulatory initiatives affect your daily work
  • Identify resources available to assist you

Don't Roll Snake Eyes When it Comes to Employee Experience
Domain: Human Resource Management

While the demand for quality healthcare workers is increasing, the shortage of these people is also growing.  How do you combat this while improving the bottom line, outcomes and patient satisfaction?  This interactive session explores your role as an organization and as a leader during each phase of the employee lifecycle. There is a clear path to extending the lifecycle of the great people on your team.  Drawing on personal experiences while working in a medical group practice as well as years assisting other organizations, Amy Lafko will help you establish the path to success. 


  • Analyze the current state of your employee lifecycle
  • Create a gap analysis for your organization
  • Determine the path to extend each phase of the lifecycle
  • Identify obstacles and challenges at each phase

New York Medical Group Management Association, Inc.
EP II 11350 McCormick Road, Suite 904 Hunt Valley, MD. 21031
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